REFUND POLICY
Our Commitment to You
At Naaya Tracking, we want you to be completely satisfied with your purchase. Our refund policy is designed to be fair and transparent, ensuring you have the best possible experience with our GPS tracking solutions.
Device Returns and Refunds
30-Day Return Window
You have 30 calendar days from the date of delivery to return your GPS tracking device for a full refund, provided the device is in its original condition and packaging.
Condition Requirements
Devices must be returned in working condition, with all accessories, cables, and documentation. Software must not be altered or corrupted.
Subscription Refunds
Monthly Subscriptions
Monthly subscriptions can be cancelled at any time without penalty. Refunds are processed for the remaining days in your billing cycle.
Annual Subscriptions
Annual subscriptions paid in full can be refunded within 30 days if you are not satisfied with the service. Prorated refunds available after 30 days.
Non-Refundable Items
- • Software subscriptions after the initial 30-day period
- • Devices damaged due to misuse or accidents
- • Devices returned outside the 30-day window
- • Devices with signs of tampering or alteration
- • Customized or personalized tracking devices
How to Process a Refund
1. Contact Support
Email us at support@naayatracking.com with your order number and reason for return.
2. Arrange Return
We'll provide you with a return authorization and instructions for shipping your device back to us.
3. Process Refund
Once we receive your returned device, we'll process your refund to the original payment method within 5-7 business days.
Questions About Refunds?
If you have questions about our refund policy or need assistance with a refund, please contact our customer support team.
Contact Support