RETURNS POLICY
Your Purchase Protection
We want you to feel confident in your Naaya Tracking purchases. Our returns policy ensures you can exchange or return products if they don't meet your expectations or have manufacturing defects.
Device Exchanges
Defective Products
If you receive a defective or damaged GPS tracking device, we will replace it with a new unit at no additional cost. This includes factory defects discovered within 30 days of delivery.
Wrong Items
If we ship the wrong product or model, we'll arrange for immediate exchange of the correct device at no extra charge.
Product Condition Requirements
- • Products must be returned in original condition and packaging
- • All accessories, cables, and documentation must be included
- • Software must not be altered or corrupted
- • Devices should not show signs of misuse or abuse
- • Original purchase receipt or order confirmation required
Non-Returnable Items
- • Perishable or consumable items (batteries, power adapters)
- • Custom or personalized tracking devices
- • Software licenses or digital products
- • Items damaged by accident or misuse
- • Products returned outside the 30-day window
How to Process a Return
1. Identify Issue
Determine if your product qualifies for return or exchange based on our policy criteria.
2. Contact Us
Email returns@naayatracking.com with your order details and photos of any damage.
3. Arrange Pickup/Return
We'll arrange for pickup or provide shipping instructions for returning the product.
Shipping and Handling
Return Shipping
For defective items or our error, we cover return shipping costs. For customer-initiated returns, shipping costs are the customer's responsibility.
Exchanges
Free exchanges for defective products. For size/color exchanges, additional shipping fees may apply.
Need to Make a Return?
Our customer support team is here to help you process any returns or exchanges quickly and efficiently.
Start Return Process